Wiredrive 2.0 Launch
Wiredrive 2.0 Launch: Group Trainings in LA and NY
When Wiredrive upgraded to Version 2.0 in 2007, it required a tremendous amount of customer care and education. I produced several open training sessions to present the new features and workflows.
Following the trainings, we had food and drinks, as well as the opportunity to speak one-on-one with Account Managers and Support Staff.
Topics Included:
New Video Encoding Standards.
Podcasting Wiredrive Presentations (Video Reels) to iPods, iPhones and AppleTV.
New drag-n-drop features for Video Reel building.
How to make the review & approval process easier when several decision-makers are involved.
New Wiredrive Email Notifications that confirm when your presentations have been viewed and alert you to any activity in your projects.
Account Management
In addition to managing all of the client communications and producing training events, I managed the entire roll-out process of upgrading all of Wiredrive’s accounts. I worked closely with the partners and ScrumMaster; I maintained and audited the CRM system (database), grouped clients together to BETA test in phases and created guides for other account managers to follow when walking their clients through the upgrade process.
“Erika is a solid performer who knows her audience and profession. With her knowledge of the technical aspects of her work, she blends a positive, upbeat, personal element that is engaging, while providing enhanced results.
In all of the years that I have known her, she has proven to be a good ally. With her constantly updated knowledge base, she blends the best of both worlds in business: you are happy to spend time with a person knowing your business is being handled by an A player. The next company to work with her are surely the lucky ones.”